Pet Retreat and Playcare Manager

NEST Pet Retreat, Playcare and Spa is a privately owned high end pet care location designed with bespoke accomodations and small groups. Decidedly and purposefully different, our mission is to treat each pet as an individual and create a curated experience that makes NEST their home away from home.

Role Description

We are seeking a full-time, on-site Dog Daycare and Pet Resort Manager to join our team at NEST Pet Retreat, Playcare, and Spa, located in San Antonio, TX. The manager oversees daily operations, manages staff, and ensures a safe and enjoyable environment for pets. Core responsibilities include supervising daycare and boarding activities, ensuring cleanliness and maintenance, exceeding client satisfaction, and maintaining exceptional customer service. Additionally, you will assist with employee training, scheduling, and implementing safety protocols. This leadership role requires a passion for pets and a commitment to providing exceptional care and service.

Qualifications

• Experience in Dog Day Care and with dog behaviors

• Strong Communication skills and a proven ability to work effectively with others

• Experience with exotic pets a plus

• Leadership and structural organizational skills to manage staff and daily operations

• Flexibility to work weekends, holidays, and varying shifts

• A genuine passion for animal welfare and pet care

• High school diploma or equivalent; additional certifications in pet care or management are advantageous

• Exceptional verbal and written communication skills

• Minimum of two years of Dog Daycare management experience

• A thorough understanding of service within the luxury sector