Meet Our Team

Mel has multiple years of experience in the veterinary industry. She joined the Heritage Oaks team in March of 2023. Her clinical and surgical technical skills are unsurpassed in areas such as patient handling, laboratory work and client communication.

Alyssa started with the company as a kennel tech in 2019 and was rapidly promoted to veterinary assistant. She is deeply dedicated to animal care and welfare, treating every patient as if they were a part of her own family.

Bio coming soon!

Jessica joined our health care team in 1997 while in high school. She has been the lead technician of Northern Oaks since 2007. Jessica is a Licensed Veterinary Technician, having earned her degree through an AAHA accredited school in 2012.

With over 20 years working in both leadership and client service, Kristi is excited to be able to interweave her two passions; organizational administration and her servant’s heart for pets.

With over thirteen years of professional dog training and program development across multiple states, Rachel brings a wealth of expertise to NEST Pet Retreat.

As a concierge at NEST, Annika is always ready with a smile to welcome pets and their people. If you have a question, she will findthe answer and curate a stay for your pet to help them feel this is their home-away-from-home with tailored enhancements based on their lifestyle!

Katia joined NEST in 2023. Her personality stands out when you walk in the door! Her love for animals has been evident from a very young age. Katia lives with a chocolate lab named Jake who absolutely enjoys his squeaky toys. She delights in showering the NESTers with love and cuddles.

Jackie enjoys meeting new clients from the moment they enter the doors of NEST. Her goal is to create a comfortable, welcoming space and to help clients and their furry family members establish a feeling of belonging and safety.

Erika joined the NEST team in May 2025, bringing with her years of grooming experience. She endeavors to give each pet a comfortable experience in the spa and loves seeing the joy of pets and their parents when they are clean, styled and happy!

Hailey joined the NEST family in 2023 as a NESTsitter. She has always loved being around animals, and NEST has made her adore a variety of animals even more!! Hailey has a fur baby as well, and she enjoys taking him on walks and playing with him with his favorite zebra toy.

Jacob is a recent Texas Tech graduate with a Bachelors in Conservation Science. He has known he has wanted to work with animals for some time and felt NEST was an opportunity to begin his career path. He has grown up with dogs and loves ALL animals.